The Social Media Aftershock

Good morning everyone.

These last few weeks have been riddled with many obstacles for some businesses, starting with NatWest and ending with O2.

NatWest’s IT glitch may have cost them the loyalty of thousands, if not millions of customers due to the inability to immediately react to what people were saying in the Social Web. After intensive analysis, we were able to determine that they were not responsive enough to contain the situation, all because they did not have the right tools and strategies in place. We have all these tools and know the strategy.

Today we shall focus on O2, lets see what people are saying about yesterday’s outage! The clock has begun ticking!

For more information please contact Peru Fourie on 02078145282 and we will shall deploy our services to help your business too.

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