Good afternoon all!
These last couple of weeks have been very decisive for some businesses who haven’t fully incorporated Social Media into their strategies and everyday routines. Take NatWest and O2 as examples, they have unfortunately both been victims of technical issues which affected a substantial number of customers in turn, taking a huge impact on their brand’s reputation.
Now, being up to date with the tools that Social Media can offer, they would have been able to handle these issues in a much effective manner.
Here at the DGC we have been able to pin point the areas in which they required help through extensive analyses. These analyses could then be used to terminate these types of issues and avoid any further damage.