It is very interesting to observe businesses welcoming SM into their strategies, however, there are still many out there that have not yet grasped the prospect of engaging with your customers.
It is very easy to set up a Facebook page and a Twitter account but the question is: How do you keep a close eye on what your regular and new customers are saying about you?
The cycle is a vicious one, starting at one point and going right to the last one creating a whirlpool of opinions and discussions that after a certain point just get out of hand.
This is what we call crisis management, our question to you is: How are you doing this and how successful are you being at it?
For more information on our services contact Peru Fourie on 02078145282 and we will be delighted to help you!
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